Refund & Return
We’ve made it simple.
We aim to provide you with the best possible service and quality of goods, but we understand that sometimes things can go wrong.
We have a returns policy in place to help you if there are any issues with your order or if something is damaged when it arrives.
Before returning any item, please contact our Customer Support Team via email or phone and make arrangements for us to collect the goods from you. If possible, please include a note with your contact details so we can get back in touch if there are any queries.
It’s important that you let us know as soon as possible after receiving your order so we can log your complaint and process it as quickly as possible. Please note that if you delay telling us about an issue after receiving your order or after using it for the first time, we won’t be able to process your request for a refund or return shipment.
We are a company that aims to provide you with the best possible product and service. If you are not satisfied with your order, or if it is not as advertised, we will issue you with a full refund.
We only accept refunds under the following circumstances:
- You have been notified of a discrepancy in the quality of your goods within 24 hours after delivery to you has occurred.
- Your Meds are damaged or missing.
- Your Meds arrive broken.
- You do not receive your order within 30 days of purchase.
- You receive the wrong item from us (please contact our team immediately if this occurs).
We reserve the right, however, to issue refunds purely at our discretion. Once we have investigated and considered all factors involved with your case—and assuming no fraud was committed by you or someone else in conjunction with this purchase–we will be more than happy to refund any money that is due back to us from a customer’s account. The company will not process refunds in the case where customers have provided us with incorrect personal details such as delivery address or name.
In the case of a delayed shipment, adequate time must pass to assess if an order has not arrived. Delays of this kind may be outside our control (e.g., public holidays).