Your Right to know

We know you may have questions, so we’ve answered some of the most popular ones below. Please use the tabs to find the part that best answers your question. If you don’t find the answer to your question here, feel free to get in touch with us.


My credit card was declined. What does it imply?

If your payment was declined, you will need to call the bank that issued your card and tell them you need to authorize our company for online transactions. After doing so, please make sure you place another order and use a different payment method.

I called my bank and authorised the transaction. So, what should I do right now?

If you try to process the same,, our customer service team will contact you to verify if the purchase is authorized for your account. You should expect our phone call from us within 24 hours of your purchase.

What do you mean by Phone Verification for the my order?

Our payment processor will call you to verify your recent payment.  If a transaction can not be verified over the phone within 3 business days, we will cancel your order.  If the problem remains, feel free to contact our support team.

I contacted my bank, but they are not aware of any payment attempts initiated by you why?

If your bank has not detected any failed payment attempts initiated by EDMEDSUK, please notify EDMEDSUK and make sure that they have all the details they need to approve your transactions.

I'm not pleased and I've decided to file a chargeback with my bank. Why is this a bad idea?

Please contact us first when you have any issues with our product or service. If a satisfactory resolution can’t be reached, then you may request a chargeback

Do you accept gift cards as well as prepaid cards?

Oh, yes. We can accept your prepaid or gift card (Walmart, Amazon, etc.) as long as it accepts international charges.

Why is the entire payment process so complicated?

When customers try to pay for any Stripe invoice with a credit card, the funds are declined because Stripe and your bank consider ‘prescriptions’ an illegal transaction. When we first started, we could only accept payments through Stripe or PayPal.


Do you sell pills with brand names?

Yes, we sell both brand-name and generic pills.

What is the meaning of the word "generic"?

Generic drugs are made and sold without security from patents. Generic pills have the same active ingredients as brand pills, and the chemical name, not the brand name, is used to identify them. Generic drugs are made by a recognized company, not by the company that made the original drug. When the patent for a brand-name drug runs out, generic versions can be made. When the patent on the original medicine runs out, any pharmaceutical business can buy the right to make it and buy the chemical formula.

Why are generic drugs cheaper than brand-name ones?

Unlike generic drugs, the original makers of brand name drugs spend a lot of money on research and development and advertising. Generic drug companies don't have to spend money on research and development or on promoting and marketing. To make a generic drug, all you have to do is buy a chemical recipe. So, you can get high-quality drugs at an affordable price.

How well do cheap drugs work?

Even if the form and color are different, the quality of generic drugs is the same as that of brand-name drugs. Generic drugs have the same amount and speed of entry of their active ingredients into the body, as well as the same active chemicals.

Are the FDA okay with the generic pills sold here?

All companies making generic pills are approved by the FDA.

How is Soft medicine different from Regular medicine?

The way the medicine is taken and how it gets into your body is what makes Soft tabs different from regular pills.   Please look at the list below:    Name of Drug Dosage  How long until it starts to work  What to do  fatty food and booze The result lasts  50mg and 100mg of Viagra   Take with a glass of water for 1 hour, but not for 3–4 hours.  Viagra Soft 50mg and 100mg  15–20 minutes, put it under your tongue until it melts.  Professional Viagra 100mg  30 minutes with a glass of water, no 4 hours  Viagra Extra Active 100mg  10 minutes with a glass of water. Don't wait 9 hours.  20mg Cialis  Take with a glass of water in 30 minutes, but not for 36 hours.  20mg Cialis Soft  Put it under your tongue for 15–20 minutes, or until it melts.  Cialis Extra Active 20mg  Yes, take it with a glass of water in 5–7 minutes.  20 mg Levitra  Take with a glass of water in 10 to 1 hour, but not for 12 hours.

Is there a difference between ED tablets that contain 50mg and 100mg? What dose should I start with? 

We'd suggest that you start with 25mg because you can split the pills yourself and save more money that way. You should never start with a bigger dose; you should always go up slowly until you find what works best for you. Viagra's normal dose is 25 mg, while Cialis and Levitra's standard doses are 20 mg. Your doctor will tell you how much to take based on your age and weight, so please talk to your doctor before buying.

Do you need a license to buy from your website?

Note that you don't need a prescription to order anything from our site, but we strongly suggest that you talk to your doctor before you order anything from us.


How much do you charge to ship? 

Shipping costs can be different based on the shipping method you choose, the place where the package is going, and the items you buy. To find out how much shipping will cost, add the items you want to your shopping cart and go to checkout. 

Do you ship around the world?

We ship to most places in the world. Please check the order form or call our customer service to find out what delivery options are available in your area. 

How do orders get sent? 

When you place an order online with us, we know how important it is for you to be able to shop without being seen. So, we send orders in packages that don't look like they contain anything and don't say anything about what's inside.

What if something is broken or missing from the package? 

 In this case, you should get in touch with our help team and let them know what's going on. We'll either send the package again or give you your money back. Check out our delivery guarantee to learn more. Please remember that if you order 100 pills or more, your order will be sent in more than one package. 

Can customs cause my order to be held up? 

If this happens, you will also be told about it. The person who is getting the package is asked to come and give permission to look at it. After that, your items should be sent to you. Please let us know if you have any trouble getting your order, and we will try to fix the problem.

How much do I have to pay to have the item sent again?

We will ship the item again for free. There won't be any extra charges.

Why haven't you sent my order yet?

If you chose the fast delivery method, you can use your delivery tracking code to find out where your order is at the moment. If you chose regular airmail service, your order might not arrive for up to 30 days. If the package still hasn't come after this time,
you should call your local post office. If they tell us that the package hasn't been delivered, we'll send it out again for free. But if the original order shows up instead of the reshipped order, we count on you to be honest and let us know as soon as possible.
We always do our best to find fair ways to solve problems.

What kind of shipping do you offer?

At the moment, we have two ways to ship: It takes 5 to 9 days for trackable courier service. With a tracking number, you can find out where your package is and it will take no more than 14 days to get there. The EMS tracking number starts to work four business days after the order has been sent. Mail sent by air takes between 14 and 21 days. This mail service's goods can't be tracked, and it will take up to 30 days for them to arrive.



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